The Positive Alternative
World Class Customer Service
MCA integrates a customer service process that produces results. It includes identification of what service means to your organization and how to ensure that message is delivered to your clients, customers or guests. We have a proven method of customer service integration that leads to award winning service excellence delivery.
Our process includes:
- pre-training assessment
- service process consulting
- setting service objectives
- classroom training
- follow up reinforcement
- commitment to excellence accountability training to ensure your service improvement objectives are met
The Positive Alternative Series World Class Customer Service Training includes
a series of workshops for both management/supervisors and staff. Our workshops are
interactive and fun to ensure a great learning experience. Everyone in the
organization must understand their role in providing excellent customer service.
There is little to differentiate your organization from your competitors. The final
frontier, and the very key to your success and survival, is service. Having an
enlightened organization willing and able, as well as personally interested and
excited, to delight customers is critical to future success.
Key elements included in training:
- Understanding teamwork
- Seeing yourself as the customer sees you
- Meeting customer needs and expectations
- Why customer service is an objective of management
- How bad customer service effects the bottom line
- Overcoming self limitations
- Customers are our business
- The objective of customer service
- Pro-active Empowerment
- Making customer service work
Click to see the Postive Alternative Series curriculum.
For more information on our training specialties,
contact us or call (949) 589-6137.
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