The Positive Alternative Series
World Class Customer Service Training Curriculum
The Positive Alternative World Class Customer Service training includes a series of workshops for management/supervisors and staff. The following outline represents the individual classroom workshops that can be conducted by Master Connection Associates as part of a core-training curriculum. Each workshop is customized to meet an individual organization needs and objectives.
Management/Supervisors
- The Master Vision
- Leadership Alignment
- Mastering Customer Service Excellence
- Taking Positive Action
Staff
- The Positive Alternative
- Keeping the Alternatives Positive
- Championship Service Selling
- Mastering A Positive Image
- Tuning Positive Activities
- Customer Service With Soul
All
- Conflict Resolution
- The Master Team
- Winning on the Telephone
- The Master Trainer
- Mastering Behavioral Interviewing
- Mastering Global Diversity
- Town Hall Meeting
- World Class Business Etiquette
For more information on our training specialties,
contact us or call (949) 589-6137.
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