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MCA IS now A PREFERRED PARTNER of navis

As the leading hospitality industry training and consulting firm, Master Connection Associates (MCA) is delighted to be an Official Certified Partner with NAVIS.  We now provide NAVIS hotel and vacation rental clients Reservations Sales Training and Call Scoring Services that will improve the skill of your agents to increase your sales conversion rates.

MCA trainers are Narrowcast Cloud Certified and are delighted to provide the following services:

•    Narrowcast Call Scoring  
•    Just-In-Time Shop Call Coaching and Scoring
•    Mystery Shop Call Scoring  
•    Mastering Reservations Sales Training  

In addition to the above services, MCA provides customized training and consulting services for sales, marketing, customer service and leadership competencies for the hospitality industry. 

To learn more about Reservations Sales Training, Call Scoring Services, or for a 30 minute complimentary consultation to identify what services may be the best fit for your organization, please contact:
 
Marcia Murphy, Strategic Marketing Director
Phone: 949-589-6137
Email: info@masterconnection.com   


AN INVITATION TO OUr INTRODUCTORY WEBINAR

Master Connection Associates is hosting a choice of 3 webinars to introduce you to MCA and our Reservations and Call Scoring Services in the month of January. Simply complete the information below, select the date and time that works best for you, and we will send you an invitation to join us.

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