Cindy NovotnY

Managing Partner

An icon in the hospitality industry, Cindy Novotny is the original founder of MCA and is an internationally renowned leader in sales, leadership and customer service. She has been recognized by the American Society of Training and Development as one of the most powerful, innovative and passionate speakers in the industry. Recently Cindy was awarded the Lifetime Achievement Award from HSMAI for sales excellence. Cindy has become a “radical mentor” for thousands of executives around the world. Her ability to close the “gap” with senior executives and line employees has made MCA a leader in many industries. Cindy is responsible for the leadership of all MCA trainers, consultants and develops her team to go far beyond customers’ expectations.

Spare time? What’s that? Seriously, she loves traveling, spending time with family and enjoying the Midwest where she and her husband have a working farm in Iowa and a cottage in Northern Michigan.