Michelle Simpson is a results-driven hospitality executive, facilitator, and speaker with more than 25 years of experience spanning the luxury private club, residence club, and cruise industries. Renowned for her ability to lead with vision, empathy, and operational excellence, she has built a career defined by elevating service standards, cultivating high-performing teams, and driving sustainable business growth.

Michelle began her career at sea with Carnival and Norwegian Cruise Lines, where she developed a deep appreciation for hospitality, service culture, and guest engagement in dynamic, fast-paced environments. Having excelled in the cruise industry Michelle moved into Private Clubs, delivering excellent results for some of the most prestigious organizations.

Today, at MCA, Michelle leverages her extensive operational and leadership expertise to help organizations elevate sales performance, strengthen leadership teams, and deliver exceptional service outcomes. She is passionate about inspiring people, developing leaders, and creating transformational experiences that drive measurable results.

Michelle’s engaging approach blends practical operational insight with a genuine passion for people.