Based on our hospitality industry legacy experience, we are expert advisers to the hospitality and travel industries.

We assist owners, developers, brands, management groups, properties, theme parks, destinations and hospitality providers around the world.

We provide consulting to drive revenue growth, customer loyalty and bottom line profits. Our client list includes many of the most competitive and successful brands, destinations, hotels, resorts and service providers in the industry. We have completed hundreds of assignments, working with leaders, innovators and top talent in hospitality. Our proactive approach, realistic solutions and strong customer relationships make MCA Hospitality Consulting a valued partner, resource and advisor. Our consulting services focus in three key areas: Evaluation, Planning and Execution. This ensures we are able to provide results producing solutions.

PROGRAM EVALUATION

  • Sales Analysis – identify how to find new business/revenues quickly

  • Sales and Marketing Assessment – statistical analysis and evaluation to increase performance and build sustained growth

  • Competitive Analysis and Benchmarking – operation assessment against primary competitors to increase market share

  • Customer Service Assessment – identify ways to improve service processes to build repeat business

PLAN DEVELOPMENT

  • Strategic Planning – develop strategies to improve market position, maximize profits and asset value

  • Sales and Marketing Plan – develop critical strategies, plans and actions to drive sales and maximize revenues in your key markets

  • Marketing Plan – define and align marketing strategies and programs to achieve revenue goals

  • Strategic Target Segment Marketing – integrated and proactive sales and marketing program to develop new business from target markets

EXECUTION

Operations

  • Strategic Hotel Business Process Integration

  • Hotel Sales and Marketing Program Direction and Leadership

  • Marketing Plan – define and align marketing strategies and programs to achieve revenue goals

  • Sales Strategy and Operations Integration

 

Sales and Marketing Execution

  • Sales and Marketing Strategies and Programs

  • Revenue Management and Pricing

  • Catering, Group Services and Banquets

  • Strategic Target Segment Marketing

 

Customer Service

  • Customer Service Process Integration

  • Service Excellence TQM process